FAQ

We are a Bank exchange service of the most crypto currencies instant money transfer systems Our Platform was established in Romania in 2020, gathering an experienced team of programmers and traders. Presently, there have been made 2 upgrades of the technical part of Exchange Team’s Platform and now it provides modern and high-quality services for the exchange of various currencies Our service does not store your payment information. All payments are made on the websites of Internet banking or payment systems. For additional security we use SSL certificate with 256 bits encryption. All your personal data secured from third-party eyes.

Bank Coins Reserve is a non-custodial crypto currency exchange service that currently offers the lowest fees and the best rates on the market.
Other than the latest, our customers enjoy very fast exchanges with an average processing time of 5’ per transaction and a Volatility Protection Mode to keep their assets safe in extreme market fluctuation along with many other helpful features. All exchanges are processed through our user-friendly and ultra-secure environment, the Bank Coins Reserve platform.

Bank Coins Reserve team is composed of blockchain experts, web developers, marketing experts, serial entrepreneurs, and graphic designers.

We all share the same mindset and stay consistent with our goal, to bring value to the crypto community by creating an innovative platform with absolute respect to the fundamentals of the crypto currency space. We made our service easy to use for everyone, with the hope of contributing to the mainstream adoption of crypto currencies.

Our vision is to bring value to the crypto community by providing solutions relating to crypto currency exchange with absolute transparency, privacy, and security.

We have a motto, "Security first and then the rest!". This was the foundation after which we built everything. Our dev team is composed of experienced developers, who run penetration tests and plug every possible leak in all aspects of our platform. Also, our service is non-custodial, which means that no user funds are stored, contributing to the prevention of any type of fraudulent activity from occurring. In addition, we use multi-layer protection and encryption systems along with cutting edge technologies to ensure the safety of your funds in every exchange.

Because of the above, and the hard work we put on every day to make them happen, we are proud to state that our platform is one of the most reliable and secure environments out there!

The exchange process on our platform is one of the simplest out there! Even if this is your first time in a crypto exchange service, you may easily perform your first exchange by following the steps below:

• In the exchange form, select from the coin list the coins you wish to exchange Send-Receive.
• Enter the amount you wish to exchange and hit the Exchange Button, double-check your entries and your exchange information. If everything looks as it was supposed to you may proceed as follows.
• Enter the recipient address, in which you will receive your exchanged funds and the refund address for the coin you deposited.
• Once you have done the above, you may hit the exchange button to proceed.
• Congratulations, you have successfully placed your order!
• In the “awaiting deposit” step we will provide you with a deposit wallet address. Send the amount you indicated in the previous step to the displayed address within 1 hour.
• Nothing else is required from your part, we handle everything from now on. Once your deposit is confirmed, we will process the order at the best rates on the market! In a few minutes, you will receive your exchanged funds in your wallet.

Registration is not required to perform an exchange, by creating an account though you can track your orders history, charged with less exchange fees and get advantage of many features. You can create an account (simply by providing an email address) or perform an exchange as a guest, it’s up to you!

The exchange rate is expressed as the number of units of one currency required in order to be exchanged for a unit of another currency. In simple words, the exchange rate is the price of one currency in terms of another.

Given the volatile nature of crypto currencies, the rate is subject to change during the exchange procedure. This means that the final receiving amount might be different from the one displayed when placing your order. That difference may be either on the positive or on the negative side and this is something that is not controlled or defined by Bank Coins Reserve but rather on the market movements. We make sure to find the most profitable exchange path by picking the best available rate there is at any given time.

Furthermore, we have developed a Volatility Protection Mode which you can enable when placing your order. If during the procedure the rates drop more than the percentage indicated, the exchange will be canceled and you will be refunded.

The exchange fee is our service's commission for performing a transaction and it ranges from 0.1% to 0.2% based on your account level.

In Bank Coins Reserve not only we offer the lowest exchange fee out there (even on guest exchanges) but you also get rewarded with a volume-oriented fee structure to take it as low as 0.1%!

Each time a crypto currency is transferred through a blockchain, a small commission is extracted in order for the transaction to be included in a block. This commission, that blockchains keep, to process each transfer, is the network fee.

Every currency has a different network fee, and it depends on the network capabilities and blockchain congestion.

In the "You Receive" amount displayed on our exchange form, all applicable fees, including the network fee, are already calculated and hence the amount shown as receiving is the most precise estimation.

On Bank Coins Reserve the average processing time per transaction is about 5’, and usually ranges from 2’ to 10’. While this is an average based on our statistics, the exact time needed is associated with many factors for example the selected pair.

There are rare occasions that a transaction may take longer than estimated and this is caused by various reasons that Bank Coins Reserve can not control. For instance, when a blockchain is congested (overloaded) usually results in delays as many transactions are waiting to be included. Another example could be unscheduled maintenance for a certain coin, etc.

There are three basic scenarios as shown below:

• If you haven’t yet made your deposit, you may simply not proceed with it and your order will fail after 90’. Therefore canceling your order is not necessary.
• If you just made your deposit and it is not confirmed yet, you may contact support directly and possibly we will be able to cancel it manually. In such a case you will provide us with a refund address and we will refund you the amount when your deposit is confirmed. Please keep in mind that in the last scenario the blockchain will extract a network fee and hence your refund amount will be the amount you deposited minus the network fee.
• If your deposit is confirmed, your order cannot be canceled and it will be processed automatically. Once a transaction is made (the funds are sent to a particular wallet address), it cannot be rolled back. For that reason we strongly recommend, double-checking all details carefully before proceeding with a transaction.

If you were performing your exchange while being logged in to your account, you can simply access it through the Track Order feature on the lower-left corner, or through your order history in the Dashboard.

If you were performing an exchange as a Guest, you can simply use the Track Order feature on the lower-left corner.

The Dynamic Exchange Limits are referring to the maximum volume permitted to be exchanged per type of account, and are affected by two different factors: the type of account and the Risk Score as defined by the Risk-Based Approach.

In Bank Coins Reserve there are three main types of accounts which affect the applicable Dynamic Exchange Limits:

• Guest
  For Guests the lower exchange limits are applicable.

• Member Account
  In Member Accounts, the accumulated volume is recorded and the exchange limits are increased compared to Guests.

• Validated Member Account
  In Validated Member Accounts, the accumulated volume is recorded and the exchange limits are increased to the maximum.

Although the applicable Dynamic Exchange Limits depend on the type of account, they are also affected by the Risk-Based Approach. Accordingly, the Dynamic Exchange Limit is affected by the Risk Score of the transaction in a way that the two amounts are inversely proportional, meaning that the higher the Risk Score, the lower the Dynamic Exchange Limit. Therefore, there is not one specific limit applicable and each case is calculated separately by our system.

When the applicable Dynamic Exchange Limits are surpassed, an Action Request will be triggered and the user will have to create an account (if he/she is a Guest) and validate it to proceed with the exchange. The whole process is very easy and is usually completed in just a few minutes! After the Action Request is successfully resolved, the exchange is automatically processed, the Dynamic Exchange Limits are increased to maximum, and the user gets rewarded with level upgrades!

We strive to promote security for our clients and protect them from any fraudulent activity. In this regard, our team has developed an internal procedure backed up by an automated Risk-Based Approach.

Our system is making multiple checks in a variety of criteria and calculates the Risk Score of each transaction, and is proved to be very effective in identifying suspicious transactions and user activity.

The Risk Score affects the applicable Dynamic Exchange Limits in a way that the two amounts are inversely proportional, meaning that the higher the Risk Score, the lower the Dynamic Exchange Limit.

If in any transaction, the Dynamic Exchange Limits are surpassed, an Action Request will be triggered. It is also possible for an Action Request to be applied directly if a transaction has a very high Risk Score, and regardless of the Dynamic Exchange Limits.

When an Action Request is triggered, the user will have to create an account (if he/she is a Guest) and validate it to proceed with the exchange. The whole process is very easy and is usually completed in just a few minutes!

After the Action Request is successfully resolved, the exchange is automatically processed, the Dynamic Exchange Limits are increased to maximum, and the user gets rewarded with level upgrades!

An order failure (order status: “Failed”) is usually caused by one of the following reasons:

• You didn’t make your deposit within 1 hour.
• You made your deposit on time, but it failed to confirm within 6 hours.
• You send a different amount from what indicated when placing your order.
• For any other reason.

Unfortunately, sending funds to the wrong address is one of the biggest mistakes someone can ever do in the crypto space. This is why it’s strongly recommended to always double-check the address before making your deposit.

If you accidentally send the funds in another address which is controlled by Bank Coins Reserve then there is no problem, simply contact us and we will either process your order or refund you, whatever you wish.

If the funds are send to another address controlled by a reliable service then you will have to contact them and hopefully, they will refund you.

If you can not locate the address owner, please be aware that the vast majority of such incidents are never resolved. Once funds are sent to the wrong address, nothing can be done to recover them, and this is why blockchain transactions are so secure in the first place. No unauthorized transfer of funds is possible if one is not the owner of this address and the holder of the private keys.

Unfortunately, entering a wrong address is one of the biggest mistakes someone can ever do in the crypto space. This is why it’s strongly recommended to always double-check the recipient address before placing your order.

If you accidentally entered another address which is controlled by Bank Coins Reserve then there is no problem, simply contact us and we will refund you.

If the funds are send to another address controlled by a reliable service then you will have to contact them and hopefully they will refund you.

If you can not locate the address owner, please be aware that the vast majority of such incidents are never resolved. Once funds are sent to the wrong address, nothing can be done to recover them, and this is why blockchain transactions are so secure in the first place. No unauthorized transfer of funds is possible if one is not the owner of this address and the holder of the private keys.

On Bank Coins Reserve the average processing time per transaction is about ’5, and usually ranges from 2’ to 10’.

Given the volatile nature of cryptocurrencies, the rate is subject to change during the time required for the exchange procedure. This means that the final receiving amount might be different from the one shown when placing your order. That difference may be either on the positive or on the negative side, and this is something that is not controlled or defined by Bank Coins Reserve but rather on the market movements. We make sure to find the most profitable exchange path by picking the best available rate there is at any given time.

Also be aware that our team has developed Volatility Protection Mode, which makes you immune to negative volatility! If during the transaction, rates drop more than the percentage you indicated, VPM will automatically trigger, abort the exchange, and refund you. So you are assured that your assets are safe at all times.